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订购常见问题
You can place an order online using the quick Add to cart option from the eShop page (see video How to Use Quick Add). Alternatively, you can search for a part and click the ‘Sample and Buy’ option. You can then ‘Add to Cart’ from the product page (see video How to Place an Order).
Most of our parts are available to purchase online, but there are some exceptions, such as export-controlled, NDA-controlled, and HDMI license products that will require additional information. If you have any queries, please contact our customer service team.
The minimum order quantity is the minimum quantity Analog Devices (ADI) will allow a customer to request when placing an order. It is part specific and depends on stock availability. If we have cut tape available, we will allow customers to purchase below our standard minimum order quantity. The minimum order quantity is visible after clicking ‘Add to cart’ on the product page.
First, you will need to register on Analog.com. If you have already registered, please log in to your account.
When placing your first order, a direct eShop account will be created for you automatically. The following information is required: company name, bill to address and ship to address. For European customers, a valid VAT# is also required if applicable.
VAT (Value Added Tax) is an indirect tax levied in many countries in Europe. Within these countries, customers, businesses, organizations and private individuals are liable for VAT. Under EU laws, intra state sales may not be subject to VAT where the customer is registered for VAT.
Please complete the resale certificate form and upload via a case on the customer service portal. Please provide your order number on the case details page.
No goods pass through Ireland, so we do not require an Irish VAT number.
The point of entry of all goods imported and delivered by Analog Devices International UC into the European Union will be Leipzig, Germany. The applicable VAT number is DE286124816.
Date codes are not available until the order is placed and material has been assigned. A packing slip will be attached to all ADI shipments. The packing slip will display the date code of the part(s) received.
ADI guarantees all parts for one year from shipment, regardless of date code. This applies only to material ordered directly from ADI or from ADI authorized distributors.
For more information, please refer to ADI Date Code Policy.
Please visit eShop Buy Online Availability to view the list of countries that can purchase on ADI eShop.
After placing your first order, some account information will be stored for ease of use. This includes company name, bill to address and ship to address. We will not store credit card information. You must enter your credit card number when placing a new order.
ADI warrants that each product will be free of defects in materials and workmanship and will conform to specifications set forth in Analog Devices’ published data sheets in effect at the time title passes. The warranty is for a period of one (1) year and commences on the date the product is shipped by Analog Devices.
ADI Terms and Conditions of Sale are listed on our website and applied when placing an order online. You can download a copy from the bottom of the Terms and Conditions of Sale page.
We are constantly working to improve the ease of use and effectiveness of our eShop system to better suit your needs. You can provide feedback by contacting our customer service team.
Create an account on Analog Devices Sample Center and submit your sample request. If you do not see the part you are interested in, please contact SampleSupport@analog.com
Sample orders can be blocked for various reasons:
- Sample orders are monitored, and in the event of excessive sampling, your order may be blocked.
- Sample orders cannot be accepted from a public domain account (e.g. Gmail or Yahoo). They will be accepted from a valid/legitimate business or educational email address (abc@companyname.com).
If you believe your sample order has been blocked incorrectly, please email SampleSupport@analog.com with the following information and they will be able to investigate:
Company name and address, phone number, part number, and project information.
The majority of sample requests ship within one day of order receipt (when parts are in stock).
Sample Orders Transit Times:
- US 2-3 days
- International 5-7 days
Yes, sample orders can be tracked. A shipment notification email is sent once the tracking number becomes available. In that email, you will be able to click on the tracking number to take you to the courier website to see tracking information. You may also look under the My Order History page for shipment status.
Export to the following countries is strictly prohibited: Cuba, Iran, Iraq, Libya, Sudan, North Korea, Russia, Belarus or Syria.
Sample orders cannot be shipped to P.O boxes.
Due to Customs clearance issues, sample orders to Pakistan and Turkey should be placed through a distributor.
Local customs authorities in these regions require an EORI or Tax ID to enable clearance.
Please visit our Sample Site to see if a part is available to sample by utilizing the “Product Search & Availability” feature. Military parts and parts on full tape and reel cannot be sampled. Others may require approval based on the part and quantity requested.
ADI offers a limited number of free samples to qualified customers. Depending on the part being sampled, a requester may be allowed one to four free units.
Should your design needs require additional product quantities, you can purchase them on our eShop or you can contact ADI authorized distributors.
Please email your questions to SampleSupport@analog.com.
ADI offers small quantities 100% free of charge to our customers. To ensure samples remain free of charge, please make sure to elect to have our logistics providers clear customs on your behalf. If you elect to clear or have your broker clear on your behalf, then you will be responsible for duties and taxes. No shipping charge on sample orders.
You can request a quote through our eShop landing page (see video How to Request a Quote). Alternatively, you can request a quote by clicking “Get an ADI Quote” from a product page, where applicable.
A target price is the price you would like ADI to meet when approving a quote. This price can be based on your BOM budget or on a similar product that our competitor sells. Please provide the competitor’s part number if the target price is based on competition.
Quotes are valid for 365 days.
Quotes are valid for 365 days and cannot be revalidated. Please submit a new quote using the request a quote form.
Most quotes are completed within 1-2 business days but can take up to 4 business days. An email notification will be sent when the quote is completed. This will include part and price information.
Quotes are available in USD only.
You can view your quote history by logging in to My Quotes.
Please visit our customer service portal where you can submit a case or chat with a member of our customer service team during normal business hours.
The ‘Quote Price’ option is available for selection when adding a part to the cart. Please select this option and click ‘Apply Quote’. All active quotes will be available for selection.
Alternatively, you can go to the My Quotes section. Select the quote you wish to use and click the ‘Buy’ button.
In some cases, there will be a Ship Now and a List price option available for selection when adding a part to the cart.
The Ship Now option is visible when we have stock available to ship immediately. The Ship Now price reflects a premium for faster delivery if requested to ship within one week.
The List Price reflects the standard list price of the part.
ADI accepts Visa, MasterCard and American Express.
First-time orders require a credit card payment. A ‘Pay by terms’ option will be visible upon checkout on any subsequent order above $1000.
If you wish to request a credit line, please submit a credit application.
No. First-time orders require a credit card payment (Visa, MasterCard or American Express). A ‘Pay by terms’ option will be visible upon checkout on any subsequent order above $1000.
A $1 authorization is applied to confirm the credit card details upon order placement. Full credit card authorization takes place 3 days before the goods ship. The credit card is charged the full amount when the goods ship and the invoice is generated.
There are a few reasons why you may not see a Net 30-day payment option when checking out, but the most common reason is ADI first-time order policy. First-time orders require a credit card payment. A ‘Pay by terms’ option will be visible upon checkout on any subsequent order above $1000.
Should you need any assistance on this topic, please contact the customer service team.
Payment instructions are located on the bottom of the invoice. If you lost a copy of your invoice, please follow the instructions below.
If your billing or shipping address is in the USA.
If both your billing and your shipping address are outside the USA.
We strongly encourage wire/ACH payment for fastest processing, but if you are required to pay by check, please overnight the check to the address indicated on the invoice.
Yes, we provide company accounts for customers. This feature enables members to share quotes, orders and payment terms. You can also add or remove a user to your company account through My Company.
The My Company section also allows users to add or remove billing and shipping addresses.
An order acknowledgment email will be sent when the order has been received. If you do not receive this email, please check the order status or contact customer service.
After placing your order, you will receive an order confirmation with your estimated delivery date. Once your order has shipped, you will receive an advanced shipping notification with tracking details.
Yes. You can schedule shipments out 2 years from order entry date.
Yes. This must be done when placing an order. In your cart, click ‘Edit' Requested Delivery Date. Please choose the ‘Multiple Deliveries’ tab and use the fields below to split your order into multiple deliveries with different delivery dates and quantities.
Drop shipping is not permitted on ADI eShop.
Yes. Please contact ADI customer service team to request a partial shipment. The team will review your request and confirm availability.
Yes. You can change the requested delivery date under the My Orders section. Select the order you wish to change and click the ‘Edit’ button beside the Requested Delivery Date.
Shipping charges will be calculated and provided on the order acknowledgement email that is sent within 24 hours of order placement. Shipping charges are calculated based on the best logistic route.
All orders will ship with CPT incoterms. If you are located outside of the United States, you may be subject to various import duties, value added taxes (VAT), customs fees, and/or additional taxes once the package reaches your country/region. These fees are the responsibility of the customer. As the importer of record, you bear the responsibility for any additional charges.
For information purposes only, we have provided general duty/tax information below. Analog Devices cannot provide an actual description of these charges and does not have control over what may be charged. Contact your local customs office for confirmation of the customs policies in your country/region.
If you are located within the United States, your order will be subject to tax unless you indicate your shipping address is non-taxable and upload a signed and dated tax-exempt certificate to the Analog Devices U.S. Tax Department. Please complete this form and upload via a case on the customer service portal. Please ensure you provide your order number on the case details page.
When placing an order online, the customer agrees to pay all customs fees, value added taxes, duties, and/or additional taxes associated with the order to your local government. Any orders abandoned at a carrier’s warehouse will not be refunded and are subject to a restocking fee.
Orders can be cancelled within ADI’s Terms and Conditions – see section 6 covering cancellations.
To cancel an order, go to the My Orders section and select the order you wish to cancel. Please click ‘Cancel Line Item’ on the line you wish to cancel. The system will allow a cancellation within ADI’s Terms and Conditions.
ADI will only accept returns if the product fails within the warranty period. Please contact our customer service team to submit a failure analysis request.
No. We will only accept a return if a product fails within the warranty period, in which case we will repair or replace based on our failure analysis.
Yes. Please contact our customer service team to submit a failure analysis request.
We encrypt passwords and use SSL on order submissions. We will not disclose your email address, or any other address contained in your registration form to anyone or any mail list. This information will be kept confidential at Analog Devices.
Please visit Support | Analog Devices.
Visit our glossary of electrical engineering terms
Non-standard parts are also referred to as NCNR (Non-Cancellable and Non-Reschedulable). This means that once you have placed your order for an NCNR part, the order cannot be cancelled, and the requested delivery date cannot be pushed out.
The MOQ means Minimum Order Quantity. This is the minimum quantity that must be ordered on a single line item.
The order multiple is the quantity multiplier that must be met if you wish to order more than MOQ. For instance, if the MOQ is 250 units and the order multiple is 50 units, that means you must order 300, 350, 400 etc. if you wish to order more than 250 units.
The end customer is the customer who designed the product that will contain ADI part(s). Indicating the end customer is usually only relevant if you are a Contract Manufacturer (CM) or Electronic Manufacturing Services (EMS) provider. If you are an Original Equipment Manufacturer (OEM) creating and/or producing your own products, you can put your own company name as the end customer.
Lead time is an estimated time for material to be readily available for shipment. Lead time is subject to change based on order quantity.
View ADI global authorized distributors here.