Ordering FAQs


Sample Orders | Quotes | Pricing | Payment Options | Company Account | Shipping/Tracking | Cancellations and Returns | Web Support | Technical Support | Terminology | Distribution | Helpful Links


General Questions

How do I place an order on ADI eShop?

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You can place an order online using the quick Add to cart option from the eShop page (see video How to Use Quick Add). Alternatively, you can search for a part and click the ‘Sample and Buy’ option. You can then ‘Add to Cart’ from the product page (see video How to Place an Order).

Which products can I order from ADI eShop?

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Most of our parts are available to purchase online, but there are some exceptions, such as export-controlled, NDA-controlled, and HDMI license products that will require additional information. If you have any queries, please contact our customer service team.

What is the minimum order quantity?

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The minimum order quantity is the minimum quantity Analog Devices (ADI) will allow a customer to request when placing an order. It is part specific and depends on stock availability. If we have cut tape available, we will allow customers to purchase below our standard minimum order quantity. The minimum order quantity is visible after clicking ‘Add to cart’ on the product page.

How can I set up an account with ADI?

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First, you will need to register on Analog.com. If you have already registered, please log in to your account.

When placing your first order, a direct eShop account will be created for you automatically. The following information is required: company name, bill to address and ship to address. For European customers, a valid VAT# is also required if applicable.

What is VAT?

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VAT (Value Added Tax) is an indirect tax levied in many countries in Europe. Within these countries, customers, businesses, organizations and private individuals are liable for VAT. Under EU laws, intra state sales may not be subject to VAT where the customer is registered for VAT.

I am Tax exempt but I am being charged taxes on my order. What should I do?

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Please complete the resale certificate form and upload via a case on the customer service portal. Please provide your order number on the case details page.

Why does ADI not have an Irish VAT number?

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No goods pass through Ireland, so we do not require an Irish VAT number.

The point of entry of all goods imported and delivered by Analog Devices International UC into the European Union will be Leipzig, Germany. The applicable VAT number is DE815160894.

What is the date code of the part I ordered?

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Date codes are not available until the order is placed and material has been assigned. A packing slip will be attached to all ADI shipments. The packing slip will display the date code of the part(s) received.

ADI guarantees all parts for one year from shipment, regardless of date code. This applies only to material ordered directly from ADI or from ADI authorized distributors.

For more information, please refer to ADI Date Code Policy.

My company is outside the United States. Can I use your online ordering system?

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Please visit eShop Buy Online Availability to view the list of countries that can purchase on ADI eShop.

Will the online ordering system store my account information so that after I place the first online order, I won’t have to provide the same information on subsequent orders?

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After placing your first order, some account information will be stored for ease of use. This includes company name, bill to address and ship to address. We will not store credit card information. You must enter your credit card number when placing a new order.

What warranty comes with your products?

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ADI warrants that each product will be free of defects in materials and workmanship and will conform to specifications set forth in Analog Devices’ published data sheets in effect at the time title passes. The warranty is for a period of one (1) year and commences on the date the product is shipped by Analog Devices.

Can I get a copy of your Terms and Conditions?

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ADI Terms and Conditions of Sale are listed on our website and applied when placing an order online. You can download a copy from the bottom of the Terms and Conditions of Sale page.

Will there be any improvements made to ADI eShop in the future? If I have any suggestions, how can I be heard?

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We are constantly working to improve the ease of use and effectiveness of our eShop system to better suit your needs. You can provide feedback by contacting our customer service team.

Sample Orders

How do I place a Sample Order?

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Create an account on Analog Devices Sample Center and submit your sample request. If you do not see the part you are interested in, please contact SampleSupport@analog.com

Why is my sample order denied?

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Sample orders can be blocked for various reasons:

  1. Sample orders are monitored, and in the event of excessive sampling, your order may be blocked.
  2. Sample orders cannot be accepted from a public domain account (e.g. Gmail or Yahoo). They will be accepted from a valid/legitimate business or educational email address (abc@companyname.com).

If you believe your sample order has been blocked incorrectly, please email SampleSupport@analog.com with the following information and they will be able to investigate:

Company name and address, phone number, part number, and project information.

How long do sample orders take to deliver?

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The majority of sample requests ship within one day of order receipt (when parts are in stock).

Sample Orders Transit Times:

  • US 2-3 days
  • International 5-7 days

Can I track my sample order?

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Yes, sample orders can be tracked. A shipment notification email is sent once the tracking number becomes available. In that email, you will be able to click on the tracking number to take you to the courier website to see tracking information. You may also look under the My Order History page for shipment status.

Does ADI sample to every country/region worldwide?

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Export to the following countries is strictly prohibited: Cuba, Iran, Iraq, Libya, Sudan, North Korea, Russia, Belarus or Syria.

Sample orders cannot be shipped to P.O boxes.

Due to Customs clearance issues, sample orders to Pakistan and Turkey should be placed through a distributor.

Why do I need to provide EORI or Tax/Broker ID# when shipping into Brazil, Argentina, China, and Europe?

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Local customs authorities in these regions require an EORI or Tax ID to enable clearance.

What parts can be sampled?

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Please visit our Sample Site to see if a part is available to sample by utilizing the “Product Search & Availability” feature. Military parts and parts on full tape and reel cannot be sampled. Others may require approval based on the part and quantity requested.

What is the maximum quantity that I can sample?

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ADI offers a limited number of free samples to qualified customers. Depending on the part being sampled, a requester may be allowed one to four free units.

Should your design needs require additional product quantities, you can purchase them on our eShop or you can contact ADI authorized distributors.

Who can I contact if I have any questions regarding samples?

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Please email your questions to SampleSupport@analog.com.

Are samples 100% free of charge?

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ADI offers small quantities 100% free of charge to our customers. To ensure samples remain free of charge, please make sure to elect to have our logistics providers clear customs on your behalf. If you elect to clear or have your broker clear on your behalf, then you will be responsible for duties and taxes. No shipping charge on sample orders.

Quotes

How do I request an ADI quote?

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You can request a quote through our eShop landing page (see video How to Request a Quote). Alternatively, you can request a quote by clicking “Get an ADI Quote” from a product page, where applicable.

What does Target Price mean when I am submitting a quote?

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A target price is the price you would like ADI to meet when approving a quote. This price can be based on your BOM budget or on a similar product that our competitor sells. Please provide the competitor’s part number if the target price is based on competition.

How long are quotes valid for?

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Quotes are valid for 365 days.

How can I revalidate an existing quote?

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Quotes are valid for 365 days and cannot be revalidated. Please submit a new quote using the request a quote form.

How long does it take to get pricing on a quote?

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Most quotes are completed within 1-2 business days but can take up to 4 business days. An email notification will be sent when the quote is completed. This will include part and price information.

Can I request a quote in different currencies?

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Quotes are available in USD only.

How can I review my quote online?

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You can view your quote history by logging in to My Quotes.

If I have a question about my quote, what should I do?

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Please visit our customer service portal where you can submit a case or chat with a member of our customer service team during normal business hours.

How do I apply a quote to my order?

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The ‘Quote Price’ option is available for selection when adding a part to the cart. Please select this option and click ‘Apply Quote’. All active quotes will be available for selection.

Alternatively, you can go to the My Quotes section. Select the quote you wish to use and click the ‘Buy’ button.

Pricing

What is the difference between Ship Now and List pricing?

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In some cases, there will be a Ship Now and a List price option available for selection when adding a part to the cart.

The Ship Now option is visible when we have stock available to ship immediately. The Ship Now price reflects a premium for faster delivery if requested to ship within one week.

The List Price reflects the standard list price of the part.

Payment Options

Which credit cards are accepted?

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ADI accepts Visa, MasterCard and American Express.

What are my payment options when placing an order?

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First-time orders require a credit card payment. A ‘Pay by terms’ option will be visible upon checkout on any subsequent order above $1000.

If you wish to request a credit line, please submit a credit application.

Do you accept Pay In Advance or COD orders online?

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No. First-time orders require a credit card payment (Visa, MasterCard or American Express). A ‘Pay by terms’ option will be visible upon checkout on any subsequent order above $1000.

When is the credit card payment processed?

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A $1 authorization is applied to confirm the credit card details upon order placement. Full credit card authorization takes place 3 days before the goods ship. The credit card is charged the full amount when the goods ship and the invoice is generated.

Why don’t I see a Net 30-day payment option when I check out?

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There are a few reasons why you may not see a Net 30-day payment option when checking out, but the most common reason is ADI first-time order policy. First-time orders require a credit card payment. A ‘Pay by terms’ option will be visible upon checkout on any subsequent order above $1000.

Should you need any assistance on this topic, please contact the customer service team.

Where do I submit payment for a Net 30 invoice?

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Payment instructions are located on the bottom of the invoice. If you lost a copy of your invoice, please follow the instructions below.

If your billing or shipping address is in the USA.

If both your billing and your shipping address are outside the USA.

We strongly encourage wire/ACH payment for fastest processing, but if you are required to pay by check, please overnight the check to the address indicated on the invoice.

Company Account

Can I apply for a company account?

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Yes, we provide company accounts for customers. This feature enables members to share quotes, orders and payment terms. You can also add or remove a user to your company account through My Company.

The My Company section also allows users to add or remove billing and shipping addresses.

Shipping/Tracking

How do I know if my order is received?

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An order acknowledgment email will be sent when the order has been received. If you do not receive this email, please check the order status or contact customer service.

When will my items be shipped?

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After placing your order, you will receive an order confirmation with your estimated delivery date. Once your order has shipped, you will receive an advanced shipping notification with tracking details.

Can I schedule my shipments out?

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Yes. You can schedule shipments out 2 years from order entry date.

Can I schedule multiple deliveries on my order?

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Yes. This must be done when placing an order. In your cart, click ‘Edit' Requested Delivery Date. Please choose the ‘Multiple Deliveries’ tab and use the fields below to split your order into multiple deliveries with different delivery dates and quantities.

Will you drop ship to my customers?

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Drop shipping is not permitted on ADI eShop.

Are partial shipments possible?

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Yes. Please contact ADI customer service team to request a partial shipment. The team will review your request and confirm availability.

Can I change the requested delivery date on my order after it has been submitted?

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Yes. You can change the requested delivery date under the My Orders section. Select the order you wish to change and click the ‘Edit’ button beside the Requested Delivery Date.

How much are shipping charges on my order?

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Shipping charges will be calculated and provided on the order acknowledgement email that is sent within 24 hours of order placement. Shipping charges are calculated based on the best logistic route.

Will I have to pay taxes on my shipments?

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All orders will ship with CPT incoterms. If you are located outside of the United States, you may be subject to various import duties, value added taxes (VAT), customs fees, and/or additional taxes once the package reaches your country/region. These fees are the responsibility of the customer. As the importer of record, you bear the responsibility for any additional charges.

For information purposes only, we have provided general duty/tax information below. Analog Devices cannot provide an actual description of these charges and does not have control over what may be charged. Contact your local customs office for confirmation of the customs policies in your country/region.

If you are located within the United States, your order will be subject to tax unless you indicate your shipping address is non-taxable and upload a signed and dated tax-exempt certificate to the Analog Devices U.S. Tax Department. Please complete this form and upload via a case on the customer service portal. Please ensure you provide your order number on the case details page.

When placing an order online, the customer agrees to pay all customs fees, value added taxes, duties, and/or additional taxes associated with the order to your local government. Any orders abandoned at a carrier’s warehouse will not be refunded and are subject to a restocking fee.

Cancellations & Returns

Can I cancel my order?

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Orders can be cancelled within ADI’s Terms and Conditions – see section 6 covering cancellations.

To cancel an order, go to the My Orders section and select the order you wish to cancel. Please click ‘Cancel Line Item’ on the line you wish to cancel. The system will allow a cancellation within ADI’s Terms and Conditions.

Can I return my order?

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ADI will only accept returns if the product fails within the warranty period. Please contact our customer service team to submit a failure analysis request.

If I order the wrong material, will you accept them back without a restocking fee?

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No. We will only accept a return if a product fails within the warranty period, in which case we will repair or replace based on our failure analysis.

Can I request a Failure Analysis?

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Yes. Please contact our customer service team to submit a failure analysis request.

Web Support

Is the site secure?

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We encrypt passwords and use SSL on order submissions. We will not disclose your email address, or any other address contained in your registration form to anyone or any mail list. This information will be kept confidential at Analog Devices.

Technical Support

How can I get technical support?

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Please visit Support | Analog Devices.

Where can I find a glossary of electrical engineering terms?

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Visit our glossary of electrical engineering terms

Terminology

What is a non-standard or “NCNR” part?

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Non-standard parts are also referred to as NCNR (Non-Cancellable and Non-Reschedulable). This means that once you have placed your order for an NCNR part, the order cannot be cancelled, and the requested delivery date cannot be pushed out.

What does MOQ mean?

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The MOQ means Minimum Order Quantity. This is the minimum quantity that must be ordered on a single line item.

What does Order Multiple mean?

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The order multiple is the quantity multiplier that must be met if you wish to order more than MOQ. For instance, if the MOQ is 250 units and the order multiple is 50 units, that means you must order 300, 350, 400 etc. if you wish to order more than 250 units.

What does End Customer mean?

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The end customer is the customer who designed the product that will contain ADI part(s). Indicating the end customer is usually only relevant if you are a Contract Manufacturer (CM) or Electronic Manufacturing Services (EMS) provider. If you are an Original Equipment Manufacturer (OEM) creating and/or producing your own products, you can put your own company name as the end customer.

What does Lead Time mean?

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Lead time is an estimated time for material to be readily available for shipment. Lead time is subject to change based on order quantity.

Distribution

Who is ADI 's authorized distributors?

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View ADI global authorized distributors here.