客户服务资源

我们的客户服务团队可以帮助你解决所有关于样片申请和购买的问题。

Maxim Integrated Ordering FAQ’s

Order Management

I am tax exempt but I am being charged taxes on my order. What should I do?

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Please complete this form and upload it to a new case in our Support Portal.

Please make sure to provide your order number on the case details page but not on the Resale Certificate.

How do I place an order with Maxim?

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Please visit our storefront submit quotes and place orders direct with Maxim.

Alternatively, you can order from our authorized distributors.

Can I request a Failure Analysis?

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Please submit a request to our Customer Service team through our Support Portal

What is the shipping/handling fee on my order?

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The standard shipping/handling fee depends on the shipping location and the weight of the shipment. Maxim reserves the right to request customer freight forwarder details as stated in our terms and conditions.

  • USA: $35
  • Europe: $25
  • Japan: $25
  • China, Taiwan, Hong Kong, Singapore, Australia, New Zealand, Philippines: $30
  • Other countries ›

What are my payment options when placing an order?

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We offer credit card and Net 30 days payment terms for any first-time customer and this will be clearly indicated during the checkout process. If you select Net 30 days when placing your first order, you may later be contacted by our accounting team to fill out a credit application depending on the dollar value of your order.

Why don’t I see a Net 30 days payment option when I check out?

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There are a few reasons why you may not see a Net 30 days payment option when checking out, but the most common reason is because you placed at least one order with us a long time ago and only used a credit card. If you know this is the case, you can fill out a credit application so that our accounting team can give you the option to order via Net 30 days payment terms. Otherwise, you can visit our customer support portal where you can submit a case.

Can I change the requested dock date on my order after
it has already been entered?

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You can request to change the delivery date on your order by going to our storefront and clicking on "My Orders," and then “View/Edit” and clicking on the pen icon next to the current requested delivery date. In some cases, it may not let you push out the delivery date past a certain point. Please visit our customer support portal where you can submit a case or live chat with an associate during normal business hours if you have any questions relating to changing a requested delivery date.

Are partial shipments possible?

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Please visit our customer support portal where you can submit a case or live chat with an associate during normal business hours to see if a partial shipment is possible for your order.

Where do I submit payment for a Net 30 invoice?

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Payment instructions are located on the bottom of the invoice. If you lost a copy of your invoice, please follow the below instructions or visit our customer support portal and contact an associate if you have any questions.

We strongly encourage wire/ACH payment for fastest processing, but if you are required to pay by check, please overnight the check to the address indicated on the invoice.

Can I cancel my order?

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You can cancel your order online if it is allowable based on ADI’s Terms and Conditions – see section 6 covering cancellations.

Go to our storefront and click on "My Orders" and click "Cancel" on the order you would like to cancel. If you want to only cancel a single line on a multi-line order, click the “View/Edit” button and then click “Cancel” on the line you want to cancel. If the cancellation is not able to be processed automatically, it is either because the part is Non-Cancellable/Non-Reschedulable (NCNR) or the order is scheduled to ship within 30 days.

Can I return my order?

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You can return your order online if it is allowable based on ADI’s Terms and Conditions – see section 6 covering returns.

Go to our storefront login and click on "My Orders" and click "View/Edit" then click "Request To Return Material." Please enter the reason for your return and click "Submit." An associate will contact you within 1 business day.

What is the date code of the part I ordered?

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Date codes are not available until the order is placed and material has been assigned to it. Once you receive an order that was placed with Maxim, the Packing Slip will display the date code of the part(s) received. Maxim guarantees all parts within one year from purchase, regardless of date code, as long as the material was ordered either directly from Maxim or its authorized distributors.

Quotes

How do I submit a quote with Maxim?

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Please visit our storefront to submit quotes and place orders direct with Maxim.

Alternatively, you can request quotes from our authorized distributors.

Technical Support

Where and how do I get technical support?

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Instructions on how to contact our technical support team.

Where can I find a glossary of electrical engineering terms?

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Visit our glossary of electrical engineering terms.

Distribution

Who are Maxim's authorized distributors?

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We have several distributors across the globe. View the complete list and visit their websites, where you can search price and availability.