Maxim Integrated Ordering FAQ’s
Please submit a request to our Customer Service team through our Support Portal
The standard shipping/handling fee depends on the shipping location and the weight of the shipment. Maxim reserves the right to request customer freight forwarder details as stated in our terms and conditions.
- USA: $35
- Europe: $25
- Japan: $25
- China, Taiwan, Hong Kong, Singapore, Australia, New Zealand, Philippines: $30
- Other countries ›
We offer credit card and Net 30 days payment terms for any first-time customer and this will be clearly indicated during the checkout process. If you select Net 30 days when placing your first order, you may later be contacted by our accounting team to fill out a credit application depending on the dollar value of your order.
There are a few reasons why you may not see a Net 30 days payment option when checking out, but the most common reason is because you placed at least one order with us a long time ago and only used a credit card. If you know this is the case, you can fill out a credit application so that our accounting team can give you the option to order via Net 30 days payment terms. Otherwise, you can visit our customer support portal where you can submit a case.
You can request to change the delivery date on your order by going to our storefront and clicking on "My Orders," and then “View/Edit” and clicking on the pen icon next to the current requested delivery date. In some cases, it may not let you push out the delivery date past a certain point. Please visit our customer support portal where you can submit a case or live chat with an associate during normal business hours if you have any questions relating to changing a requested delivery date.
Please visit our customer support portal where you can submit a case or live chat with an associate during normal business hours to see if a partial shipment is possible for your order.
Payment instructions are located on the bottom of the invoice. If you lost a copy of your invoice, please follow the below instructions or visit our customer support portal and contact an associate if you have any questions.
- If your billing or shipping address is in the USA.
- If both your billing and your shipping address are outside the USA.
We strongly encourage wire/ACH payment for fastest processing, but if you are required to pay by check, please overnight the check to the address indicated on the invoice.
You can cancel your order online if it is allowable based on ADI’s Terms and Conditions – see section 6 covering cancellations.
Go to our storefront and click on "My Orders" and click "Cancel" on the order you would like to cancel. If you want to only cancel a single line on a multi-line order, click the “View/Edit” button and then click “Cancel” on the line you want to cancel. If the cancellation is not able to be processed automatically, it is either because the part is Non-Cancellable/Non-Reschedulable (NCNR) or the order is scheduled to ship within 30 days.
You can return your order online if it is allowable based on ADI’s Terms and Conditions – see section 6 covering returns.
Go to our storefront login and click on "My Orders" and click "View/Edit" then click "Request To Return Material." Please enter the reason for your return and click "Submit." An associate will contact you within 1 business day.
Date codes are not available until the order is placed and material has been assigned to it. Once you receive an order that was placed with Maxim, the Packing Slip will display the date code of the part(s) received. Maxim guarantees all parts within one year from purchase, regardless of date code, as long as the material was ordered either directly from Maxim or its authorized distributors.