Customer Quality Support
Analog Devices (ADI) has Customer Quality support teams in each of the major global regions. Regional teams include the Americas, Europe, Japan, China & Asia-Pacific. These organizations supplement the regional Sales and Applications Teams. They are responsible for providing complete product quality life cycle support.
Customer Quality Teams are the cornerstone of our global Quality organization. These teams are the primary interface to customers, ensuring high levels of responsiveness to quality needs and serving as customer advocates within the organization.
ADI emphasizes hearing the voice of the customer at every stage of the product's life cycle. To ensure the highest level of customer satisfaction, ADI utilizes regional Failure Analysis, Applications Support, and Customer Quality Interface to provide expedited response to customer issues and queries.
Customer Technical Support
ADI provides live customer support/application assistance regionally. To quickly connect with our experienced application engineers, access the Customer Interaction Centers.
- For Sales inquiries, please contact ADI’s Sales and Distribution.
- For Quality inquiries, please contact Technical Support.
Issue Resolution
ADI utilizes the 8 Disciplines (8D) method for issue resolution with Six-Sigma subject matter experts available around the globe. Strong information systems support ADI’s comprehensive approach to issue resolution, ensuring quick and effective containment.
Failure verification and analysis are performed at advanced labs in Asia, Europe, and North America. Our quality and engineering teams work with customers to identify and permanently eliminate the root causes of failures. Using the 8D Corrective and Preventive Action (CAPA) process, ADI ensures corrective actions are verified and fully deployed.
Returning Product for Failure Analysis
A request for Failure Analysis must be made through the same channels that you purchased the parts from (your Analog Devices authorized distributors or sales offices). They will assist you in filling out the necessary form and expediting the issue resolution process. Further details can be found in AN-1280: Customer Collaboration with Failure Analysis Requests. (pdf)
Authorized Sales Channels
ADI provides full support for our products purchased through ADI-authorized distributors and sales offices, including quality, reliability, failure analysis, and application support.
ADI cannot determine the origin or legitimacy of products procured through brokers or other non-authorized sources. We cannot provide warranty coverage or any quality, reliability, failure analysis, applications, or other support on such products. ADI will neither accept returns nor provide credit on products purchased from brokers or other non-authorized sources.
Recent articles in semiconductor industry publications have reported the availability of used, damaged, and counterfeit products on the broker market. The leading reason that customers experience IC failures is because the products have been purchased from unauthorized sources. Unauthorized sources often sell products that have been improperly handled/stored or may be counterfeits. For more details, please see the SIA Anti-Counterfeiting Task Force Whitepaper (Reprinted in accordance with SIA policy).
Therefore, to ensure you are receiving unused, authentic ADI product, and to take full advantage of the industry-leading reliability levels of ADI’s products, please ensure all purchases are made through the ADI authorized distributors and sales offices.
SIA Anti-Counterfeiting Task Force Whitepaper (pdf)
Reprinted in accordance with SIA policy.
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