Yes. ADI provides full support on our products purchased from authorized distributors and sales offices. This includes quality, reliability, failure analysis, and applications support.
No. Since ADI cannot determine the origin or legitimacy of products procured through brokers or other non-authorized sources, we can not provide warranty coverage or any quality, reliability, failure analysis, applications, or other support on such products. ADI will neither accept returns nor provide credit on products that have been purchased from brokers or other non-authorized sources. Recent articles in semiconductor industry publications have reported the availability of used, damaged, and counterfeit products on the broker market. Therefore, to ensure you are receiving unused, legitimate ADI product, please ensure all purchases are made through the ADI authorized distributors and sales offices.
The leading reason that customers experience IC failures is because the products have been purchased from non-authorized sources. Non-authorized sources often sell products which may have been improperly handled/stored or may be counterfeits. Such failures can be completely avoided by always buying ADI ICs directly from ADI authorized distributors and sales offices.
The next leading cause of IC failures is damage due to electrical overstress (EOS) and electrostatic discharge (ESD). For details on what causes EOS/ESD damage and how to prevent such damage, please see the EOS/ESD Chapter of the ADI Reliability Handbook.
By purchasing ADI products exclusively from authorized sources and taking precautions against EOS/ESD damage, customers can take full advantage of the industry-leading reliability levels of ADI’s products.
Yes, ADI performs Reliability Monitor testing on an ongoing basis. The results are published on the ADI website at the following link: http://www.analog.com/corporate/quality/read
Please be advised that qualification is done by process/product similarity, so not all products will be listed in the detailed Reliability Monitor data.
For process related data (FIT; MTTF):
Choose 'Wafer Fabrication Data' Scroll down on the page and select the part ID from the pop up menu in the 'Product P/N' box.
Scroll down on the page and select the applicable Process Technology (when known) from the pop up menu in the 'Process Technology' box.
Click submit for Reliability Monitor data representing this product/process.
For package related data:
Choose 'Assembly/Package Process Data'
Choose appropriate test and package style from the pop up menus and click submit.
A request for Failure Analysis must be made through the same channels that you purchased the parts from (Your ADI AUTHORIZED supplier (your distributor) or Analog sales person). They will assist you in filling out the necessary 'Customer Alerts & Returns Environment' (CARE) form. For more information regarding ADI Authorized Distributors please open the underlined link on items #2 & #3.
Material Declarations / RoHS information is now publicly available on the ADI 'Quality and Reliability' web site Material Declaration Search
The search results will be returned in a downloadable spreadsheet for your convenience.
The data includes product and package information such as MSL, RoHS high temperature information, component weight, data on RoHS materials, and RoHS replacement parts as applicable.
The results will also provide data on other materials of concern such as antimony and bromine.