THE THIRTEEN QUALITY ELEMENTS

Drawn from the five Quality Systems, there are thirteen elements that reflect our organizational and cultural attributes. These thirteen elements are reviewed on a quarterly basis. This review captures any internal changes that occur, in addition to customer-identified opportunities for improvement. This is documented to ensure the innovative approaches and techniques are implemented into our Total System for Quality Management. A brief description of the thirteen elements follows.

1. Quality of Worklife
The key to continually producing the highest quality product is our ability to attract and retain the most capable people. To attract those people, we offer a quality work environment, second to none in the industry. After hiring, we offer the opportunity to excel within the profession, no limit to advancement, and a wealth of experience to draw from.

2. Creating the New Analog
Achieving quality and customer satisfaction requires that a company have a strong future orientation and the willingness to make long term commitments to customers, employees, stockholders, and the community. Today's global business market makes a focus on quality more essential than ever before. Continuous quality improvement is mandatory if we are to prosper in this environment.

3. Quality Tools
The global business environment in which we operate today makes focusing on customer needs, quality, and continuous improvement number one priorities. To respond to this challenge, we have adopted TQM, to develop higher quality products and services. Some examples of problem solving tools used by our teams include: 7-Steps, APP, SDCA, and 8D. We are committed to making TQM an integral part of our culture and approach to management.

4. Design for Manufacturability
The fundamental purpose of our Design for Manufacturability Program is to improve the time and cost to market on new products and new processes. The DFM program executes this mission by working to enhance communications with the product line customers during the new product development process. The end result is predictable new product performance.

5. Statistical Process Control
We are committed to using Statistical Process Control (SPC) as a key tool to achieving world class manufacturing levels. The SPC program utilizes JEDEC Publication 19 as the standard by which the organization supports customer requirements and implements Statistical Process Control.

6. Quality System
The Quality System in operation at all manufacturing locations addresses all elements of an ISO 9001, QML Certified Facility, in addition to customer requirements.

7. Customer Satisfaction
Through constant communication, we are committed to maintaining the highest level of customer satisfaction. We will continue to place maximum effort to solve problems relative to customer satisfaction.

8. Management Review
We have several processes designed to establish goals and then take action to achieve those goals. An essential part of all of those processes is the management review. The purpose of this quality tool is to centralize management reviews in a manner that facilitates the Plan-Do-Check-Act (PDCA) process and to provide an auditable trail.

9. Subcontractor Management
By working together as a team with the subcontractors, and developing partnerships and open lines of communication, Subcontractor Management has been developed into a low maintenance, complete, and auditable monitoring system.

10. Training
Analog Devices is committed to continuous skill development of its employees. Education and training systems are designed to ensure employees have the requisite capabilities to meet customer and business requirements.

11. Technology Development
We are committed to maintaining a leadership position in the research and development of innovative quality products that have a real value to our customers. We will develop and deliver products to our customers on a predictable schedule at minimum cost.

12. Financial System
Our purpose is to maintain a financial system that provides management with the appropriate information to develop plans and make sound business decisions.

13. Quality Strategies
Our mission is to foster and encourage an environment that is focused on continuous improvement and strives for excellence in Quality, Reliability, and Systems.