Quality Systems Frequently Asked Questions
1. Is ADI's Quality System ISO 9000 certified to a Third Party Registrar? If yes, who is the certifying body?
2. Does ADI provide support on ADI products purchased through authorized distributors and sales offices?
3. Does ADI provide support on ADI products purchased through non-authorized distributors or brokers?
4. Is ADI Reliability Monitor data publicly available ?
5. How do I return product for Failure Analysis?
6. Where can I find Material Declarations?
1. Is ADI's Quality System ISO 9000 certified to a Third Party Registrar? If yes, who is the certifying body?
Yes - ISO 9001:2000 and ISO/TS 16949:2002 by Eagle Registrations and National Standards Authority of Ireland (NSAI)
2. Does ADI provide support on ADI products purchased through authorized distributors and sales offices?
Yes. ADI provides full support on our products purchased from authorized distributors and sales offices. This includes quality, reliability, failure analysis, and applications support.
3. Does ADI provide support on ADI products purchased through non-authorized distributors or brokers?
No. Since ADI can not determine the origin or legitimacy of products procured through brokers or other non-authorized sources, we can not provide warranty coverage or any quality, reliability, failure analysis, applications, or other support on such products. ADI will neither accept returns nor provide credit on products that have been purchased from brokers or other non-authorized sources. Recent articles in semiconductor industry publications have reported the availability of used, damaged, and counterfeit products on the broker market. Therefore, to ensure you are receiving unused, legitimate ADI product, please ensure all purchases are made through the ADI authorized distributors and sales offices.
4. Is ADI Reliability Monitor data publicly available ?
Yes, ADI performs Reliability Monitor testing on an ongoing basis. The results
are published on the ADI website at the following link:
http://www.analog.com/corporate/quality/read
Please be advised that qualification is done by process/product similarity, so not all products will be listed in the detailed Reliability Monitor data.
For process related data (FIT; MTTF):
Choose 'Wafer Fabrication Data'
Scroll down on the page and select the part ID from the pop up menu in the 'Product P/N' box.
OR
Scroll down on the page and select the applicable Process Technology (when known) from the pop up menu in the 'Process Technology' box.
Click submit for Reliability Monitor data representing this product/process.
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For package related data:
Choose 'Assembly/Package Process Data'
Choose appropriate test and package style from the pop up menus and click submit.
5. How do I return product for Failure Analysis?
A request for Failure Analysis must be made through the same channels that you purchased the parts from. (Your ADI AUTHORIZED supplier (your distributor) or Analog sales person)
They will assist you in filling out the necessary 'Failure Analysis Initiation Request'
(FAIR) form to accompany the parts for Failure Analysis.
For more information regarding ADI Authorized Distributors please open the underlined link on items #2 & #3.
6. Where can I find Material Declarations?
Material Declarations / RoHS information is now publicly available on the ADI 'Quality and Reliability' web site
http://quality.analog.com/ProdContentSearch/
The search results will be returned in a downloadable spreadsheet for your convenience.
The data includes product and package information such as MSL, RoHS high temperature information, component weight, data on RoHS materials, and RoHS replacement parts as applicable.
The results will also provide data on other materials of concern such as antimony and bromine.
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